Privacy Policy

Last Updated: December 22, 2025

1. Information We Collect

PetFriendlyRentals.ai collects information to facilitate vacation rental bookings between pet owners and property hosts:

Account Information: Name, email, phone number, address, payment method
Profile Information: Profile photo, bio, verification documents (ID, proof of address)
Pet Information: Pet type, breed, size, age, vaccination records (if required by host)
Property Information (Hosts): Address, photos, amenities, pricing, availability calendar
Booking Information: Dates, number of guests, number of pets, special requests
Payment Information: Credit/debit card details (processed securely by Stripe)
Communications: Messages between guests and hosts, support inquiries
Reviews: Guest and host reviews, ratings, and photos
Location Data: Search locations, property locations, device location (with permission)
Usage Data: Search history, viewed properties, wishlists, booking patterns

2. How We Use Your Information

We use collected information to:

Facilitate bookings between guests and hosts
Process payments and send booking confirmations
Enable communication between guests and hosts
Verify identities and conduct background checks (for hosts)
Personalize search results and recommendations
Send booking reminders, updates, and trip information
Provide customer support
Improve our AI-powered search and matching algorithms
Send promotional offers and travel inspiration (with your consent)
Enforce our Terms of Service and prevent fraud

3. Information Sharing

We share your information only when necessary:

With Hosts/Guests: When you book, hosts see your name, profile photo, pet information, and contact details. Guests see property address after booking confirmation.
Payment Processors: Stripe for secure payment processing
Background Check Services: Identity verification and background screening for hosts
Service Providers: Cloudflare (hosting), OpenAI (AI search), Twilio (SMS notifications), SendGrid (email)
Insurance Partners: For damage protection claims
Legal Requirements: When required by law or to protect rights and safety

We never sell your personal information to third parties.

4. Host Verification

All hosts undergo verification:

Identity verification (government-issued ID)
Address verification (utility bill or lease)
Background checks (criminal records, sex offender registry)
Property ownership or rental authorization verification
Insurance verification (property insurance, liability coverage)

Verification data is stored securely and used only for safety purposes.

5. Guest Information Visible to Hosts

When you request a booking, hosts can see:

Your first name and profile photo
Number and type of pets (breed, size, age)
Your reviews from previous stays
Your response rate and booking history

After booking confirmation, hosts receive your full name, phone number, and email for check-in coordination.

6. Photos and Reviews

Property photos uploaded by hosts are publicly visible
Guest photos in reviews are publicly visible (with consent)
Pet photos may be shared in reviews
Reviews are public and attributed to your first name and profile photo
You can delete or edit reviews within 48 hours of posting

7. Data Security

We protect your information using:

256-bit SSL encryption for all data transmission
Encrypted storage of sensitive payment and identity data
Regular security audits and penetration testing
Access controls limiting employee data access
PCI-DSS compliance for payment processing
Two-factor authentication for account access

8. Your Rights

You have the right to:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and data (subject to legal retention requirements)
Opt-Out: Unsubscribe from promotional emails
Data Portability: Receive your data in machine-readable format
Object to Processing: Opt out of personalized search results or targeted ads

9. Data Retention

Active account data: Retained while account is active
Booking history: 7 years (tax and legal requirements)
Payment records: 7 years (financial regulations)
Messages between guests/hosts: 3 years for dispute resolution
Reviews: Retained indefinitely (may be anonymized after account deletion)
Deleted account data: Personal information removed within 90 days (some data retained for legal compliance)

10. Children's Privacy

PetFriendlyRentals.ai is not intended for children under 18. Guests and hosts must be 18 or older to create an account. We do not knowingly collect information from minors.

11. GDPR Compliance (EU Users)

For users in the European Union:

Legal basis for processing: Contract performance, legitimate interests, consent
Data controller: PetFriendlyRentals.ai, Inc.
Right to lodge complaint with supervisory authority
Data transfers outside EU: Protected by Standard Contractual Clauses
Right to object to automated decision-making (e.g., search algorithms)

12. CCPA Compliance (California Users)

California residents have additional rights:

Right to know what personal information is collected
Right to know if personal information is sold (we don't sell data)
Right to opt-out of sale of personal information
Right to non-discrimination for exercising CCPA rights
Right to request deletion of personal information

13. Cookies and Tracking

We use cookies for:

Essential functions (login, session management, search preferences)
Analytics (Google Analytics for usage patterns and feature improvement)
Personalization (saved searches, recently viewed properties)
Advertising (remarketing, attribution, conversion tracking)

You can control cookies through browser settings or our cookie preferences center.

14. Third-Party Services

Our platform integrates with:

Google Maps (for property location and search)
Stripe (for payment processing)
Calendar sync services (Google Calendar, Apple Calendar)
Social media login (Facebook, Google, Apple Sign-In)

These services have their own privacy policies governing data use.

15. Changes to Privacy Policy

We may update this policy periodically. Material changes will be notified via email 30 days in advance. Continued use after changes constitutes acceptance.

16. Contact Us

Questions about this privacy policy?

Email: privacy@petfriendlyrentals.ai
Mail: PetFriendlyRentals.ai Privacy Team, c/o PetSpot.ai, Inc.

Part of the PetSpot.ai family of pet care services.